---
title: "Creating an NPS Question"
canonical: "https://help-equiem.refined.site/space/CS/1336542218/Creating%20an%20NPS%20Question"
format: markdown
---
Open our Content Management System.

To create a Feedback question, click the **Content dropdown** in the top menu bar, and **All Content** in this drop-down. Click the **Add New **button and select **NPS/Feedback.**  


![image]()

You will be taken to this page:

![image](media://089619aa-5cfe-457d-ae59-7737e66e660a)

**Complete the fields as per the below:**

- **Title** - this is for internal reference only, and will not be seen by the end-user. Name your question something that you’ll remember. This will be displayed in the Analytics Dashboards.
- **Format **- Choose NPS to create a new question. A reminder will display telling you that only one NPS format question can be live on the site at a time.
- **Question** - Choose from one of the three suggested questions provided.

![image](media://5a4fd1fa-9de5-48d4-9b89-8fe8e5c4da85)

- **Unsatisfied / Satisfied Label** - these two fields will autofill with Not at all likely, and Extremely Likely, but can be overridden if needed.
- **Accent Colour** - if you leave this field, the colour of the buttons on the live widget will default to your site’s primary colour. If you want to pick a different colour for the widget, you can use RBG, HSL or HEX formats.

![image]()

- **Ask the User Again After ** - choose the frequency you want the widget to reappear to the user. NPS is intended as a <u>recurring measure of satisfaction</u>, as such we recommend using the 6 or 12 month recurrence so it continues to run and gather data from your users.
  - **Don't ask again: **The user will never be shown it again
  - **6 months: **The user will be shown it again after a 6 month period of when they first interact with it
  - **12 months: **The user will be shown it again after a 12 month period of when they first interact with it

Hit **Save** and you will be taken to the review page. Tick the relevant box under the **Sites**section on the bottom right-hand corner, to choose which site the content will appear on.

![image](media://36455f18-87fd-4512-9ba4-ed756190f649)

Set the date and time you want the NPS to go live on, under the **Publish at** section, using the calendar widget. Click **Apply** to apply the changes.

![image](media://5aadf316-f3b9-43ae-9252-aac96d7878ad)

Click **Save** at the top left to apply any changes you've made.

Once you have finished your NPS, change the status from ‘Draft’ to ‘Published’ on the top right-hand corner of the page.