---
title: "Resetting a User's Password"
canonical: "https://help-equiem.refined.site/space/CS/1330839560/Resetting%20a%20User's%20Password"
format: markdown
---
To begin, log into Equiem One and select Settings, then choose the Users tab.

![image](media://8246c856-9436-4bee-b85b-3c082048665b)

Using the search bar, search for the user you want to send a reset password email to by typing in their name or email address. Ensure you are on the All Users tab.

![image](media://a191fab5-e07d-45d8-a920-04f1cad2d1f2)

Click on the user to open their profile. Ensure you are on the Profile tab, scroll down and click Reset Password.

![image](media://1c0ec91f-e8c4-4cd4-abd2-827fa5d012c1)

> ℹ️ *Tip: Advise the user to look out for the password reset email, and to check their junk/spam folder if they have not received it.*

If a user has further issues accessing the Platform, please raise a support ticket for further assistance.