---
title: "Updating Notification Preferences"
canonical: "https://help-equiem.refined.site/space/CS/1330741622/Updating%20Notification%20Preferences"
format: markdown
---
**Contents:**

> Macro (toc)

## Notifications Overview

You can control notification preferences in the below areas. 

> ✅ Hover over any check box in Equiem One for more information on the notification it relates to

### General

This section relates to general platform communications, for example, a weekly building newsletter or push notifications to promote new retailer offers.

**You can opt-in or out of:**

- Push Notifications
- Emails

### Bookings

This section is only applicable to those who have the bookings module on their platform.

**As an admin, you can opt-in or out of notifications for the following booking related events:**

- Confirmation
- Update
- Cancellation
- Approval request
- Decline

**As an end user, you can opt-in or out of notifications for the following booking related events:**

- Confirmation
- Update
- Cancellation
- Reminder
- Awaiting approval
- Decline
- Charge adjustment

### User Accounts

The notification in this section is triggered when a user account needs manual approval. For example, when a user attempts to register on your platform with an email domain that does not match the approved domains set for that company in Equiem One.

**You can opt-in or out of the below notification:**

- Awaiting approval

> ℹ️ To prevent pending user accounts from being overlooked, it’s essential that at least one team member receives these notifications. If every Property Manager at the site has this notification unchecked, approval emails will be sent to the contact email address entered for the site in Admin Panel.

### Request Management

This section is only applicable to those who have the Request Management module on their platform.

**As a Request Manager, you can opt-in or out of notifications for the following request related events:**

- Confirmation
- Update
- Completed

**As a Request Assignee, you can opt-in or out of notifications for the following request related events:**

- Assigned
- Update
- Completed

**As an end user, you can** **opt-in or out of notifications for the following request related events:**

- Confirmation
- Update
- Completed
- Watching

## Updating a User’s Notification Preferences

> ℹ️ **What role(s) can update notification preferences on behalf of a user?**
> ℹ️ 
> ℹ️ - Property Managers
> ℹ️ - Workplace Managers (for their employees only)

To begin, log into Equiem One and select Settings, then choose the Users tab.

![image](media://84d8385a-7a21-450e-bf32-376ac18aa94e)

Using the search bar, search for the user you want to update notification settings for by typing in their name or email address. Ensure you are on the All Users tab.

![image](media://7bef7c28-99f4-40b7-8d5e-0e0a715b8499)

Click on the user to open their profile. Click the Notifications tab.

![Screenshot 2024-10-01 at 16.42.55.png](media://db9e234d-b35d-4522-ad87-e65631d4b280)

Use the checkboxes to de-select/select the required notification option(s). Once you have made the changes, click Save Changes.

> ⚠️ Please note that under no circumstances should you toggle a user's notification preferences to ON, unless at their express request.

## Updating Notification Settings as a User

Users can also manage their own notification preferences in their profile on the platform. This has a slightly different process depending on the platform being used.

**Equiem One**

1. Log into the Equiem One and select your profile icon in the top right hand corner
2. Select Manage Profile
3. Switch to the Notifications tab
4. Select/Unselect check boxes as required
5. Press Save Changes

**Mobile App**

1. Open the mobile app and select your profile icon in the top right-hand corner
2. Switch to the Preferences tab and select Your Details
3. Select/Unselect check boxes as required
4. Press Save in the top right-hand corner

**Web Platform**

1. Open the web platform and select Menu in the top right-hand corner
2. Select My Account
3. On the Details tab, select/uncheck boxes as required
4. Press Save in the top right-hand corner

> ⚠️ On the app and web platform (front end), users can **only** update their general communication preferences. Equiem One must be used to update Bookings and Request Management notifications.

> ℹ️ By deselecting the general communication checkboxes, users will only be removed from the email/notification marketing list (e.g. Newsletters), they will still receive automated system emails such as Store Order Confirmations, Events RSVP Confirmations and Password Resets.